Reporting and Resolving Issues

If you encounter any issues or have questions related to the TREC Data Hub, please follow the steps below to report or resolve them:

1. Preferred Method: Create a new ticket

You can report issues or request support by sending an email to the following address:gitlab-grp-bork-trec-datahub-tickets-6466-issue-|embl.

When reporting an issue:

• Clearly describe the problem or request
• Include relevant details such as error messages, steps to reproduce, or any additional context that may help us understand and resolve your issue (for example, the ID of the dataset you are trying to submit)

2. Browse Existing Issues

Before creating a new issue, please search through existing ones, including both open and closed tickets. There may already be a solution or ongoing discussion about your concern.

You can browse the existing issues here: View Existing Issues

3. General Inquiries

For general questions or concerns that do not fit into a specific issue, please contact us via email at: trec-data|embl

Important Disclaimer

• All issues reported through GitLab will be publicly visible. Please avoid including sensitive or personal information in your posts.
• Search before reporting: To reduce duplicate entries and streamline resolutions, we strongly encourage you to review existing issues (open or closed) before creating a new one.

Thank you for helping us improve the TREC Data Hub!